Simple Cars – from Blue Highways

Here is an excerpt out of the book Blue Highways:

Even then, Vern was an anachronism. We boys who collected at his station didn’t call him that, of course. We called him, as I remember, “an old fart.” Vern, in his antique ways, believed that anyone who got behind a steering wheel could rightly be expected to operate the car rather than just steer it; that’s why you were issued an Operator’s Permit. He believed the more work a driver did, the less the car had to do; the less it had to do, the simpler and more reliable and cheaper to repair it would be. He cursed the increasing complexity of automobile mechanics. But, as I say, he was a man of the old ways. He even believed in narrow tires (cheaper and less friction), spoked wheels (less weight), and the streamlined “Airflow” designs of Chrysler Corporation cars of the mid-thirties—designs Chrysler almost immediately gave up on before proceeding to build the biggest finned hogs of all. We boys of the fifties loved their brontosaurean bulk.

— From William Least Heat-Moon – Blue Highways: A Journey into America (p. 404). Little, Brown and Company

Reading that paragraph gave me pause.

My first car in America was a 1973 Ford LTD.

Mine looked exactly like this, same color, four doors, green vinyl top. Huge engine.  In 1977, when I bought it from another soldier in Luke Air Force Base in Arizona for $1,800, it had about 54,000 miles on it. I loved that car and the power it had. It got just 10 miles to the gallon. Gas cost 57 cents per gallon then.

But let me get to my point – simple cars. This is what it looks like inside of this listing of a car over 50 years old. Mine looked pristine at the time.

There was nothing automatic.

The doors had cranks. You turned them to lower the windows. The air conditioner was turned on with one button, in or out. When you wanted cold air, you pushed a slider switch one way, when you wanted warm air, you pushed it the other way. If you wanted the fan off, you pushed a slider switch to the left, to turn it on, you pushed it to the right, the farther to the right, the higher the fan speed. You turned on the lights by pulling that big knob on the left of the dash.

There were no screens, no setup, no menus to touch or to drill down. Other than looking out on the street, you didn’t need to see anything. You could drive this car with your hands without having to look at any controls. They were all where  they should be, and they worked intuitively. You never needed to look at a manual.

In contrast, every time I get into a rental car today, I have to deal with trying to figure out how to control the climate, how to turn the thing on or off, how to make the radio not blare a channel I am not interested in, heck, how to turn the radio off altogether. I don’t use the parking brake because I can’t figure out how to use it. I am scared of the gear selector, since it’s often just a knob and to select a gear, you have to take your eyes off the road and look down, first find the little knob, and then select the right gear, Drive or Reverse.

Once I rested my arm on the middle console while driving down the freeway in a rental car and – don’t ask me how it did it – I put the car into the parking brake – and it actually let me do it. Imagine the moments of panic I went through before I got myself back out of that impossible situation!

Another time, in a different rental car in the winter, I managed to let the car run in the parking lot of a hotel, from 4:00pm in the evening to 8:00am the next morning. It burned a full half of a tank of gas idling all night. It had one of these remote control buttons that turned the car off or on. I am not sure how I did it, but the fact that I managed to do it, shows how wrong that feature is designed.

My point: I want simple cars back, with knobs and buttons and sliders that I can touch. Abolish all screens in cars. I want to drive my car with arms and legs without having to look at anything inside. And I want the controls to be intuitive.

I can wish, can’t I?

The State or Fate of Tourism in the United States

We have a lot of overseas friends in all five continents.

Here is a message we received today from a friend in Europe that we have traveled with quite a few times before:

As regards to travel to the U.S., this administration makes us feel unwelcome with a hostile undertone. I’ve canceled my upcoming Florida trip. Let me say that I am a big fan of transatlantic cooperation. I love the America I used to know, and I am aware that many/most Americans didn’t vote for this shit show, but until decency, truthfulness, reliability and democracy is restored, I’ll be on the fence watching.

This is not the only person I have received such comments from. We were both in Asia and Europe within the last six weeks, and everyone talks this way. On top of all that, the draconian cuts inflicted on the U.S. Park Service, causing uncertainty and lack of control at America’s National Parks, will result in massive lack of tourism this year. Our National Parks are one of the world’s most attractive sets of destinations, and people save for many years for a trip to Yellowstone, Yosemite or the Grand Canyon. Our National Park System is the best in the world. It brings in $55 billion in revenue a year and costs only $3 billion. The whole thing makes no sense to me. The only person who would order such a thing is someone who manages a casino, basically a money machine, to bankruptcy. Tourists right now don’t even know if they will be able to get into the park when they arrive. It’s just not worth it to a lot of foreigners.

The problem is that stability is not restored by rescinding an Executive Order. Decency is earned over years, or even decades. You don’t get a reputation of decency back just because you had an election. And reliability is destroyed for a generation, at least. The word of the United States mattered. Now, you cannot trust that word. Ask the Afghan interpreters who were abandoned or deported. Ask the foreign students with the wrong skin color who disappeared from their colleges this spring.

The summer tourist season will be adversely affected, and everyone and every company that feeds it will suffer this year.

 

Inadequacies of the Garmin Instinct Watch

I have a Garmin Instinct 2X  Solar watch (software version 16.11).

I have had it for about 15 months, and I had the previous Garmin Instinct for over three years before that. Both watches have the same basic problems that I find annoying.

I use the watch only for exercise. I don’t wear it all the time, partly because it’s bulky and the rubber armband is itchy and does not fit well, no matter how I adjust it. I put the watch on before I walk, hike or bike and then track my activity. It syncs with the Garmin Connect app which gives me a full log of all activities, maps and statistics. When walking or biking, I don’t really need the GPS capabilities, but when hiking they are critical in the event I get lost. Besides being a tracker, it’s also a normal watch and shows the time of day as a default.

I have three main gripes with it.

Time Zone Adjustment is Painful.

Within the last 12 months I have hiked in Europe, Iceland, Hawaii and Vietnam and three different time zones in the US. When I travel between time zones, the watch never seems to follow automatically, even though my setting says it should. I have to go outside, choose an activity, let it try to get satellites, and after minutes of walking around, holding up my arm, trying to avoid trees and buildings, I can get it to set. Without making this effort, the watch will stay in the previous time zone.

My iPhone seems to have no problem finding its time zone instantly within the airplane before I even get off. How can a $500 plus device specialized for GPS not find its time zone?

The Heart Rate Monitor is Flakey.

In all my activities I show my heart rate in the upper right circle. At my age that is critical for measuring my performance and making sure that I stay within the range I need to be safe. For instance, when I hike uphill in the mountains, if I am not careful, my heart rate will go over 150 which is not sustainable for me. Same with mountain biking during climbs. I glance at my watch and pace my activity.

For some reason, from time to time, the heart rate shows way off, like 40 points lower than it should be. I know immediately that it’s wrong, of course. So I stop and fiddle with it, adjusting the arm band, wiping the back where it touches my skin, moving it around. Nothing seems to work. Then it eventually jumps back to where it should be, but sometimes it doesn’t. My old watch did that, and I thought I had a dud, so I bought the Instinct 2 just to correct that. But unfortunately, both watches exhibit the same identical behavior. It’s obviously a design problem.

The Elevation Sensor is Weak

Another big reason why I have the Instinct is that I want to know my elevation, particularly when hiking or mountain biking. I often go pretty high, and knowing where I am is important to me. So elevation is always displayed in my activities.

Over the years, I have learned that it varies widely, by a swing of maybe 500 feet. I have tried to turn it on and off, to no avail. It says it needs to be out in the open when I do it. I don’t usually turn it on in the house or car, but when I am ready to move. The default elevation is often ludicrously off. For instance, I will be at sea level, walking by the ocean, and it indicates 250 feet elevation. It will off both high or low. There is a way to manually calibrate the elevation. That makes sense when I am at my house (where I know how high I am) or at the ocean, but otherwise I have to know it, before I can set it. It kind of beats the purpose. Once it is set, it stays set and remains fairly reliable, but as soon as I turn it off, all bets are off again.

My iPhone has an Altimeter app which reliably determines my elevation to within +/- 10 feet. It even works inside buildings. I have even tested that in high rise hotels. I have started using my iPhone to determine the elevation and then manually calibrating my Instinct watch. How can a $500 plus device specialized for GPS not find the correct elevation on its own if a general purpose smartphone can do it?

Summary

I like Garmin products, they are designed for the outdoorsman like me. But I marvel how Garmin get away with such inadequacies, particularly when a smartphone app performs much better with these tasks.

One positive for the Instinct 2X – the battery life is phenomenal. It lasts a whole month or more the way I use it. That’s where it beats the smartphone. I can rely on there being power for days out in the wilderness, when my iPhone will long have died.

The Ember Cup – A Solution to a Problem I Didn’t Know I Had

Friends told us about the nifty Ember cups they had, and I got all excited. It’s a cup that keeps your coffee at a predetermined temperature. For a coffee sipper like me, that looked like something I had to have.

My wife bought it for me:

Amazon.com: Ember Temperature Control Smart Mug 2, 14 Oz, App-Controlled Heated Coffee Mug with 80 Min Battery Life and Improved Design, Black: Home & Kitchen

Here I am all excited when I received it:

It comes with the Ember app for my phone. In the app I can monitor its charge status and set default parameters like my preferred temperature. It also sends notifications when your coffee reaches the right temperature and other conditions.

When I first used it the next morning, I was all excited. My drip coffee maker keeps the temperature at 157° F. I learned that from the Ember app when I filled the cup from the coffee pot. The ideal default temperature in the Ember cup is 135° F. For the next while, the cup didn’t really do any warming, but it waited for the coffee to “cool” to 135° F.  When it eventually got to that temperature, it sent a notification to my phone. Now here is the kicker: The battery life of the cup is about 80 minutes. By the time I was through my first cup of coffee for the day, I was down to about 30% battery capacity and the cup really hadn’t done any warming. The coffee just cooled all by itself. When I was ready for my second cup, the charge was gone and I had to put it back on the charger for an hour and a half.

After just drinking one cup of coffee, which, granted, never cooled below 135° F, I was left with a beautiful, heavy, copper-colored metal coffee cup that cost $160, and I experienced range-anxiety.

I came to the conclusion that the Ember cup is a solution to a problem that really does not exist, and with a charge capacity of only 80 minutes, not even an effective one. It’s a perfect white elephant, albeit an expensive one.

We returned the cup and I deleted the app.

To Buy or Not to Buy a Tesla

I recently read an article on MSN.com that Elon Musk’s politics may be pushing some buyers away from Tesla.

Tesla’s market share of EVs in the US has recently dropped below 50%.

I was definitely in the market to buy a Tesla several years ago. But I am definitely not anymore. Several things have occurred:

  1. Tesla is getting bad press on reliability, quality of the product and support.
  2. Musk bought Twitter and it’s now – in my opinion – a shadow of itself.
  3. Along with the Twitter debacle, Musk’s politics and apparent arrogance does not appeal to me, and I don’t want to sponsor his company.

I sold all my Tesla stock when the Twitter purchase happened. The price of  the stock has been fairly flat since then.

So yes, Musk’s politics is definitely pushing me away from Tesla.

I am waiting for another EV, preferably from Toyota, to jump in.

The Disastrous Landscape of Automotive Media Interfaces

My Jeep’s navigation system is out of date, and Jeep is trying to get me to pay $99 to update it. I get an email like this every couple of months.

The truth is, I tried the navigation system in my brand new Jeep in 2021 a couple of times, and it is atrocious. It is very difficult to navigate, to program destinations, the voice and cadence is awful, and the instructions are poor. I gave up, and very quickly resumed using Google Maps on my smartphone,  which luckily, albeit awkwardly, connects with Jeep’s UConnect system using Apple CarPlay. I can use the same navigation system everywhere, in rental cars, when walking, and in my own car. I know how it works, I can navigate with it in my sleep, and it’s consistent everywhere.

Last year I was in Germany and rented a high-end Mercedes. I don’t remember the model. I tried to use its own navigation system. I was pulled over in a bus stop trying to figure out how to put in a destination. After fighting with it for quite some time, I gave up and resorted to my Google Maps on my iPhone. I tried to connect my iPhone to the interface on the Mercedes, but I could also not figure that out. It worked for phone calls, but somehow I wasn’t successful getting audible instructions from my phone through the car’s sound system. I am sure if I spent time with the manual, or I checked out some YouTubes, I could have figured it out. But who wants to bother doing this with a rental car for a week? So I just used my phone with speaker on and all was fine. I could leave the sound system turned off.

My Jeep also has this annoying “feature” where it always start playing the current playlist on my iPhone as soon as I get into the car. There is no way to turn this off. Every time I get into the car, I have to either turn off the sound system completely, or if I need it for navigation (through Google Maps), I have to tune it to some other channel, so it does not play music I don’t want to hear.

All these examples are signs that automotive companies are not experts in human-centered design, like Google or Apple are. Their attempts at the user interface level are dismal at best.

GM announced earlier this year that is would abandon Apple CarPlay and Google Android Auto. They are citing it’s to keep people safer in their cars and minimize distractions. Does GM not know that that it’s a n0-go decision for many buyers? I certainly will not, under any circumstances, buy a car that does not connect with Apple CarPlay. I have absolutely no interest in putzing around with whatever inadequate and clumsy alternative they provide.

Good luck to GM with that utterly stupid decision. And good luck to Jeep trying to extract another $99 to “update” the navigation system.

 

The Horrible Customer Service of American Airlines

Earlier this week there were headlines about the Biden administration passing a consumer protection law that, among other things, forced airlines to provide refunds in the case of cancellations. Some conservative politicians, like Ted Cruz,  didn’t seem to like this, which has me flummoxed.

I have a recent example of the abuse some airlines inflict on their passengers. Last month I had a flight scheduled from San Diego to Indianapolis. I had the flight booked months before, and the day of travel seemed to be a particularly bad-weather day back east. My flight was supposed to leave at around 10:00am. I had a layover of 90 minutes in Dallas, which is just the right amount of time. The incoming flight was delayed, so my departure was also delayed. Several times, each time by 30 minutes, and eventually I would get to Dallas after the connecting flight’s departure.

The gate agents were busy. I tried to rebook online, but the system didn’t work. I had to wait some 45 minutes in the priority line – no less – before I got to the front. It turned out there was no way for me to get to Indianapolis that day. I was prepared for that eventuality and had decided I’d cancel the trip. There was no point in me going if I didn’t make it there that day.

The agent gave me a paper voucher with a ticket number written on it and told me I had to go to aa.com/refunds to redeem it. This is what it looked like:

When I got home I went to the site, but it didn’t find my ticket. I saved it until I had to book another flight. That was this morning.

My flight today was over $800, so I wanted to apply the flight credit of $432.20 when I tried to make the payment.

Please note that there is no way to look up your existing flight credits when making a payment. You have to type it in. I didn’t have my paper ticket in my hand so I couldn’t do it.

I opened up another browser window, logged into my account a second time, found the flight credits page, and searched there:

Now it told me it couldn’t find it.

You get the idea. American Airlines goes out of its way to make it nearly impossible to claim refunds. I happened to be at my desk, and I have a drawer where I keep such papers. I tried to type the ticket number into the payment site, and it still would not accept it.

So I called the airline. Here is the call log I kept:As you can see, I had to wait about 5 minutes of the robot telling me I should be going to aa.com to work out my problems. Eventually I got an agent, and when I explained my issue, she put me on hold for 12 minutes. Then she came back and told me that she had found the ticket and was working on the credit. Three minutes later, after some clicking and switching where I was afraid it would hang up on me, another agent came on and I had to explain the whole thing again. That agent put me on hold for 10 minutes and told me they had worked it out, but then it took another 20 minutes on hold before she came back with a properly booked ticket.

All in all, I spent 47 minutes on hold listening to the robot drone on and on about how important their customers were to them. I spent about 10 minutes actually talking to two human operators.

I got my refund, and I got my ticket. Between trying it online myself, and getting help, it took about an hour and a half out of my day today to buy a ticket, which should be a 3-minute job.

I am a life-time Platinum member with American Airlines. I have flown almost 3 million miles with that airline alone. I know how the system works.  I have lots of experience with adverse travel situations. How is a less-savvy traveler going to cope with this? It’s very easy to forget about the travel credit after a few months. It’s also easy to throw up your hands and give up – and the airline wins.

I for one thank my government for putting the squeeze on airlines. If they cancel my flight, and I don’t rebook, my money should go back to my credit card that day.

Amazon can do it.

American Airlines can do it, too.

Now they have to.

Philips Sonicare 4700 Toothbrush Fails

After using the previous generation of the Sonicare toothbrush for at least 10 years, I bought two new Sonicare 4700 brushes for myself and my wife less than a year ago. I bought them at my dentist, which probably made them more expensive than if I had gone to Costco. I paid about $100 each.

In the last few days, mine started failing. The brush shaft became loose and wobbly, and since the effectiveness of an electric toothbrush is based on vibration, it simply did not work anymore.

I was going to invoke my warranty, but the Philips website was not very helpful, and I had no idea where my receipt was. Who expects a toothbrush to fail and registers it after the purchase? Not me! I didn’t keep a file on my toothbrush like I would on a car or a computer, for instance.

Enter YouTube. The first video I found was from deependstudios. It described exactly how to open the toothbrush. Without it, I would never have figured it out.

I gave it a shot, what did I have to lose? 

Here is the toothbrush removed from the housing and the tools I needed. Yes, there is a hammer there, and to understand why, watch the above video. Unlike the deependstudios guy who ended up ruining the charger while trying to open it, I was able to avoid his mistake and fix my toothbrush like new – thanks to his video and instructions.

It all comes down to one screw, seen here in the center of the picture.

The Sonicare is made in China, who would guess, and it seems it’s all made out of Chinesium. This screw, which holds in the vibrating shaft, had come loose. Who would design a toothbrush where the most critical functional component that makes it work is attached by a tiny screw that comes loose with vibration?

I had to make a trip to Home Depot to get some thread lock, I put a tiny dab on the tip of the screw and fastened it tightly. I needed to use my computer grade tiny screw driver set to do that. My normal tools were too large.

All new! My toothbrush is back in business. I am sure this happens a lot to these units. I am amazed that Philips isn’t coming up with a better design.

All thanks to this video by deependstudios.

Most Hated Corporations

I just stumbled on this Reddit post:

Which company could go out of business tomorrow and it would be to the betterment of this world? : AskReddit

There are over 5,000 answers as we speak, and just scrolling through casually, here are the winners by a large margin:

  1. Nestle – this is by far the top of the list
  2. Ticketmaster
  3. News Corp (Murdoch, Fox News)
  4. BlackRock
  5. Meta (Facebook)
  6. Mega Churches
  7. Church of Scientology
  8. Monsanto

Of course, the list goes on for thousands, but as I scroll, there is a consensus:

Nestle. Ticketmaster. Fox News.

American Airlines Sucks

I hate to say this, but American Airlines sucks.

I have flown over 2.5 million miles on American over a period of about 30 years. I was in the top elite tier (Executive Platinum) for many years and the Covid travel crash bumped me off and now I am a “mere” lifetime Platinum member. So I still get some perks.

It’s always been bad and challenging to claim travel credits with American Airlines. Here is a post I made 11 years ago about how their travel vouchers are almost impossible to use. It hasn’t gotten any better – maybe worse.

A couple of months ago my wife and I were in Croatia on vacation. We flew on American, but the connector from London to Zagreb was on their partner, British Airways. We had a layover in London Heathrow. While I am at it, do not get me started on Heathrow. I HATE HEATHROW, everything about it. When going to Europe, I always try to avoid it as a stopover, but that’s another rant for another time….

While in Croatia, my wife tested positive for Covid a few hours before we needed to board our flight home out of Zagreb. She was not allowed to get on the plane. Since business and other matters required that one of us get home, we separated, she stayed marooned in a Croatian hotel for what turned out to be another 9 days, while I went home while I could – while I tested negative. The agent for British Airways told me that in order to get a flight credit, I’d better call my airline before I boarded, so I would not lose her part of the ticket. I called the elite desk for Executive Platinum at American Airlines, and after a two minute tape on how I should go online it told me that they were closed. It was a Saturday afternoon in Croatia, so it was very early AM in the U.S. Then I made another call to the general reservation line, only to get the same message after listening for a few minutes to their drivel.

Now mind you, American’s main reservation line is advertised to be open 24 hours a day, which is what I’d expect from a major airline. People don’t just need help on the phone with the largest airline in the world while it’s business hours in Dallas, Texas.

Eventually, I just had to board my flight home alone, wait for the weekend to pass, until I could get an agent on the phone during normal business hours in Dallas. It then took about an hour with that agent to get about $450 of credit back for her portion of the abandoned ticket. That credit is now in an account in the American Airlines’ system.

I have since tried to use that credit three times for three other bookings, but have not been successful. While the website says I should be able to use a credit when I pay for a ticket, it does not work.

As you can see in the screenshot above, there are two buttons at the beginning of the payment process, where you think you might be able to use your credit. When you click on either of them, it gives you this message:

Not very helpful, right? Why is the button there in the first place if you are not able to use it? When you click on “Contact Reservations”, you get to this screen:

The phone number shown at the yellow arrow is the main reservation line. At the red arrow, you see it’s open 24 hours a day. This is the number I have been calling. When you call this number, you first have to listen to about 2 minutes of bullshit stuff, like how much easier it is to go to their website, and then it finally tells you they are closed! On a Saturday afternoon at 3:00pm!

I just bought my third ticket at full face value without being able to use the flight credit I have on the books. My crime: I am not calling during normal business hours Dallas time. So in order to use my credit, I need to wait to book my next flight at just the right time, on a weekday (while I am working) and be prepared to be on the phone for an hour, first waiting to get an agent who can help me — they are all so busy all the time — and then fumble my way through applying the credit I have on file.

Maybe I need to take my travel business to another airline after 30 years of loyalty to American?

 

Smokers, Ashtrays and Butts

The planet is not an ashtray, and I have been thinking about that recently.

I just bought a brand-new truck, and it does not have an ashtray. It also does not have any place where I can put a little garbage container.

I am not a smoker, and I have actually never smoked in my life. A grand-total of perhaps a dozen cigarettes or joints have touched my lips in all my life, and all of those were more than 40 years ago. So, yes, I have not been tossing any butts.

What if I were a smoker, though? People smoke in their houses and in their cars. Those are pretty much the only places they can still smoke. Once you’re done with a cigarette in your car, what do you do with it? You can’t very well extinguish it on your dashboard, seat or door. You don’t have an ashtray. You don’t have a garbage can.

Why are car makers not putting ashtrays into cars anymore? It makes no sense to me.

Why are car makers not building garbage receptacles into cars so we can discard our sticky candy wrappers or slimy banana peels without getting our clothes or seats dirty? It makes no sense to me.

Trump’s Beautiful Border Wall – Only the Best

Picture Credit: https://i.imgur.com/Cxlk7CU.jpg

Here is a section of Trump’s $15 billion “beautiful” border wall after a monsoon flood. Damn those liberal floods!

It’s a good thing that Mexico paid for all this.

Of course, most of the $15 billion didn’t actually go into the wall itself but ended up in the pockets of a band of grifters.

This makes me really proud of my country.

 

The Case of Shipping Paintings and Socks via USPS

Now that the election is over in the United States, and the apparently sabotaged United States Postal Service is still operating, it’s time not to let up and continue to try to figure out what’s wrong with the postal service and what we can do to fix it.

I have been outspoken and critical of the postal service in this blog for a good ten years now. Just type USPS into the search box at the top of the screen and Search. You’ll find a number of relevant posts.

I believe we need a functioning postal service in this country, and I don’t think privatizing it will work for the people, but rather for the private companies.

During the last several months our company has noticed that checks to pay bills posted with the USPS would either get lost entirely, or, as in one recent case, take over 4 weeks to arrive. When one vendor payment of over $20,000 didn’t arrive, we had to cancel the check, put out a stop payment order, and then send a replacement via FedEx. A month later, the original check arrived at its destination. Where did it spend its time?

A few months ago I shipped painting rolled up in a tube to Australia. It cost $69.00 in postage. Here is the USPS tracking information:

Notice how the shipment lingered in San Diego, and Los Angeles, and finally in San Francisco for weeks before finally making it onto a plane to Australia. What was it doing for two weeks in Los Angeles? This is the age where you can place an Amazon order in the morning on a Sunday and get delivery by Sunday afternoon!

Today I saw a Facebook post by a friend who ordered socks online, and here is her tracking information – which I recommend you read bottom up. As of this posting, she hasn’t receive the socks yet. She lives in Lakewood, NY, so you can see the socks got pretty close on Nov 12 at 8:48am, but then again departed via Randolph and back to Buffalo to make another detour:

November 13, 2020, 1:56 am
Arrived at USPS Regional Destination Facility
BUFFALO NY DISTRIBUTION CENTER
Your item arrived at our BUFFALO NY DISTRIBUTION CENTER destination facility on November 13, 2020 at 1:56 am.
The item is currently in transit to the destination.

November 12, 2020, 9:03 am
Arrived at USPS Facility
RANDOLPH, NY 14772

November 12, 2020, 8:48 am
Out for Delivery
LAKEWOOD, NY 14750

November 12, 2020, 8:37 am
Arrived at Post Office
RANDOLPH, NY 14772

November 11, 2020, 10:54 pm
Departed USPS Regional Destination Facility
BUFFALO NY DISTRIBUTION CENTER

November 11, 2020, 9:39 pm
Accepted at USPS Regional Destination Facility
BUFFALO NY DISTRIBUTION CENTER

November 11, 2020
In Transit to Next Facility

November 10, 2020, 1:22 pm
Arrived at USPS Regional Facility
BUFFALO NY DISTRIBUTION CENTER

November 10, 2020, 9:36 am
Arrived at USPS Regional Facility
NORTHWEST ROCHESTER NY DISTRIBUTION CENTER

November 10, 2020, 9:16 am
Departed USPS Regional Facility
ROCHESTER NY DISTRIBUTION CENTER

November 10, 2020, 8:31 am
Arrived at USPS Regional Facility
ROCHESTER NY DISTRIBUTION CENTER

November 10, 2020, 2:47 am
Departed USPS Facility
LANCASTER, PA 17601

November 9, 2020, 11:03 pm
USPS in possession of item
LANCASTER, PA 17601

November 9, 2020, 7:57 pm
Departed Shipping Partner Facility, USPS Awaiting Item
YORK, PA 17402
Shipping Partner: OSM WORLDWIDE

November 9, 2020, 5:09 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
YORK, PA 17402
Shipping Partner: OSM WORLDWIDE

November 7, 2020, 2:28 pm
Departed Shipping Partner Facility, USPS Awaiting Item
NORTH LAS VEGAS, NV 89032
Shipping Partner: OSM WORLDWIDE

November 6, 2020, 9:15 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
NORTH LAS VEGAS, NV 89032
Shipping Partner: OSM WORLDWIDE

October 30, 2020, 9:06 am
Shipping Label Created, USPS Awaiting Item

Obviously, it’s no wonder that the USPS is not profitable, when it carries a package of socks seemingly all over the country before delivering it. I don’t know what shipping of a package of socks costs, but it can’t be much. Just the tracking of this shipment far outweighs the postage.

I don’t think postmaster DeJoy went about fixing the postal service the right way, but good grief, fixing is sorely needed.

The Mystery of Metal Credit Cards

I recently had my American Express card replaced. Rather than the customary plastic, I received a heavy card that felt like metal. Then, a few weeks later, I received my new Hilton Honors card, which definitely seems to be made out of metal. These cards feel heavy, so heavy, that I am not willing to put them into my wallet.

Here is a quick 5 second video that gives you a sense. I put the stickers on to obscure my card numbers, since this is a public post.

Did you hear the clanking, particularly of the Hilton card? Heavy metal all the way.

I brought out my postage scale and weighed a normal plastic credit card: it was between 0.10 and 0.15 ounces.

The American Express card was 0.50 ounces.

And the Hilton card — drumroll — was 0.60 ounces.

A few of those in my wallet would make the wallet noticeably heavier, which I don’t need. So I quickly decided to leave them at home in a drawer. I have hiker friends who do long-distance hikes. They cut off the handles of their plastic tooth brushes to save a few hundredth of an ounce of weight by not carrying the superfluous handles. They would be aghast if they saw these cards.

These cards, in a breast pocket, will stop a bullet. But I don’t expect to be in any gunfights, so I am leaving them at home. I am much happier carrying my old pastic Capital One card.

What’s in your wallet?

 

 

The Anatomy of an Impulse Purchase – Captainswagger

We have all been the victims of impulse purchases. Sometimes it was at the checkout stand in the grocery store where we bought a nifty flashlight on a keychain. Or it was at Costco at the entry doors, and we now have a full and shiny new set of BBQ tools complete in a plastic case, even though we already have a totally adequate set at home that we use perhaps once a year.

Along comes Facebook where impulse buying it raised to an entirely new and much higher level.

On November 15, 2019, I saw a “survival tool product” on Facebook. The link went to www.captainswagger.com. I thought it would be a neat Christmas gift for my outdoor enthusiastic son, so I ordered it. I spent $69.00. I received an immediate email that my product was shipped and expected to get the product in the mail within a few days.

Weeks went by and nothing arrived. I contacted the company and got no response. After about a month, I gave up. I contacted PayPal and put in a claim for fraud. Over the next four weeks, the company sent emails to me and PayPal claiming first that the product was shipped with FedEx, but didn’t provide a tracking number. When that failed, a couple of weeks later, it provided a FedEx tracking number. When I checked on the status using that number, I learned that was bogus number that was never shipped and probably used for all claims. On the day the PayPal grace period expired in the middle of January 2020, I received a box via the United States Postal Service (note – not FedEx) with the product. It took them two months to get it to me, and during that time they send several emails with fraudulent claims of shipment that were obviously bogus.

Here are some reviews which echo my experience with Captainswagger.com. I am not the only customer who went through this. Captainswagger is definitely a fraud. I am not sure if I would have ever received the product had I not put in a formal claim with PayPal.

So now I have this “product” that I paid $69 for that never became a Christmas present.

Captainswagger Multifunctional Shovel – banana for scale

It came in a partially crushed box, and it’s not even close to the product being shown in the video above. Many of the pieces are not there, the versatility is not the same, the size seems different, and the carrying case is not included. Instead, it has these thin plastic camouflaged covers. To top it off, the version I bought was the upgraded one for $69.00, not the one for $39.95 on the website.

The real product is much smaller and way chintzier than it looks in the video, and I have absolutely no use for it. In 50 years of hiking and driving I have never come into a situation where I needed this tool, and I certainly won’t be putting it into my backpack when I go on hikes. I suspect my son would not have done so either. So why did I buy something from a company I knew nothing about, which turned out to be borderline fraudulent? Why did I buy “stuff” that is now in my house that I will never use?

It was easy, and it seemed like a neat thing I wanted. It reminds me of the exercise program I bought many years ago for $300 with a pull bar and a bunch of video disks. I had the good sense to send it back unopened when it arrived and I got my money back. That was before PayPal and Facebook.

With this “tool” I stand no chance. It was pulling teeth to get it in the first place. There is no way to get my money back without spending a lot more time and money without a guarantee of success.

Lessons learned:

  1. Never buy impulse products no matter how well they are advertised. You don’t need them.
  2. Never respond to ads on social media, no matter how slick they look. If you really needed the product, you would have googled for it and you would not have been on Facebook to get it. Trust your needs.
  3. Never buy a product from on online vendor that you don’t know. I have vetted Amazon over years for its integrity and good service. If you return a product, their response is rock solid. I am sure there are other online retailers with that quality. However, this was just some website and I gave them my money. The money was gone.
  4. Never buy with PayPal. PayPal is good to send money to a friend in Chile or Australia, or to pay for a product from a company you do business with all the time. However, in this case, PayPal’s mitigation against a fraudulent or even questionable vendor was completely inadequate. If I had paid with a credit card, the company would have refunded the money and come after the vendor. This vendor didn’t accept credit cards – for obvious reasons. Don’t buy online from strangers with PayPal.
  5. Before making any impulse purchase, mark it and wait 24 hours. If the product still looks as good 24 hours later and you still want it, by all means, buy it. Chances are, you won’t bother, since you really didn’t need or want the product in the first place.

And with that advice I swagger away.