United Airlines overbooked a flight from Chicago to Louisville by four seats. When nobody volunteered to vacate the seats, they announced they needed them for four airline employees for a flight in the morning and they would randomly select four passengers to leave the flight.
Three left. One remaining, a doctor, needed to be in Louisville and refused. They beat him up and dragged him off the plane. Eventually, they let him back on. The flight ended up two hours late.
I might remind you, this is not a criminal or a terrorist. This is a passenger like you and I who paid for a ticket on an airline and just didn’t have the flexibility to arrive at his destination any later than booked.
This is a person like I am every time I fly. It’s not my problem that the airline can’t figure out how to get its employees to their destination. I paid for a ticket. It’s also not my problem that the airline overbooks its flights. I don’t mind paying enough for my ticket to cover the airline’s costs. I never bought into its games. I just bought my tickets.
Watch this video and you’ll see what United Airlines thinks of you as a passenger. I hardly ever fly on United, and now I am reminded why that is.
You have a choice in air travel.