There are actually five authors listed: Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory.

Crucial Conversations is a book about tools for talking when the stakes are high, whether in a business environment, or in personal relationships. It consists of three parts:

Part I: What to do before you open your mouth

Part II: How to open your mouth

Part III: How to finish

It starts with descriptions on how conflicts arise and provides techniques and strategies to prepare for conversations that create results. Loaded with anecdotes and examples, it illustrates the various points and strategies and guides the reader. There are a lot of processes outlined by acronyms, which all made sense when I read them, but which I could not remember afterwards.

I learned a lot from the techniques it provided and I found myself nodding and agreeing. But the book became monotonous as it went on for 268 pages. This kind of self-help instruction could be provided in a 30 page article just as effectively, but of course, you can’t make money writing 30 page articles. You make money writing a full book.

If you have found yourself in struggles communicating with people at work or in your personal life, reading Crucial Conversations may just make the difference between walking away bewildered und unsuccessful, or resolving a conflict to the satisfaction of all participants.

If you are a fairly fast reader, you can work through this book in a few hours and then later put it on the shelf, so it’s there as a manual to quickly thumb through before you have to have one of those crucial conversations.