In March 2009, when planning on a trip to Europe, I needed to ensure Internet access. I found MobilityPass on line as a vendor, signed up on line, spent $150 on the modem, and waited, and waited, and waited.
Nothing happened. Eventually I received a package from Spain with a modem. I tried to make the modem work, to no avail.
So I contact support. This is only possible via email.
They have told me that their broadband carrier is giving them trouble, but they should be up and running again soon.
They have told me that I didn’t put $50 “funds” into my account and that’s why it’s not working.
I asked for an RMA number to return the equipment. They gave me an address in Spain to send the thing to, but unless the packaging was in perfect condition I could not expect a full refund.
Finally, somebody called me back and told me they found the problem, but to fix it they would need to install a new SIM card. He said they would send me a new card, free of charge, and then it would work. They would also put $20 “test money” into my account so I could use it.
Would I give it another chance? Yes, Ok.
After about 2 weeks, another envelope arrived from Spain, and I got a SIM card. I installed the new SIM card, and yes, I was actually able to call into the AT&T network. But it gave me a roaming warning, telling me it was not my home network, and extra charges would apply. Oh well, it’s their funny-money anyway, so I was not too concerned.
I am now on my first trip, and I decided to try MobiliyPass again. I am in the middle of Richmond, Virginia. It’s hung up in “looking for network” until I finally give up.
I have had enough. I am going to ask for my money back. It has been almost 3 months of trying to make this work — what a flawed product.
I recommend strongly: Do not do business with MobilityPass. With me they misrepresented themselves every step of the way. And I am tired of envelopes from Spain.